Support

Frequently Asked Questions

TonyOddz is a premium gaming entertainment platform built for adults who want a genuine, transparent experience with odds-based games. We focus on quality over quantity — a clean interface, clear information, and a strong commitment to responsible play. If you're looking for a platform that treats you like an adult and takes the experience seriously, that's what we're here for.
TonyOddz is strictly for adults who are 19 years of age or older. Age verification is a requirement, not a suggestion. Additionally, certain features are specific to residents or individuals physically located in Alberta at the time of participation. If you do not meet these criteria, this platform is not available to you.
Getting started begins with creating your account. From there, we'd encourage you to read through our How to Play page before your first session — it walks you through the experience and explains how to set personal limits. Taking a few minutes to do that upfront makes for a better experience overall.
TonyOddz is designed with Canadian players in mind, but certain features and access conditions may vary depending on your province. At this time, participation in specific gaming activities requires that you are an Alberta resident or physically located in Alberta at the time of play. We recommend reviewing the applicable terms for your province before participating.
Responsible gaming isn't a policy we display to satisfy a requirement — it genuinely shapes how the platform is built. We provide clear information, encourage players to set limits before they start, and make it easy to step away when needed. You'll find our full guidance on the Responsible Gaming page, including links to external support resources if things ever feel out of balance.
Stop playing and reach out for support. You don't need to be in crisis for this to be the right call — if gaming has started to feel less like entertainment and more like something you can't control, that's a good moment to pause. Resources like ConnexOntario (1-866-531-2600) and the Problem Gambling Helpline (1-888-230-3505) offer confidential support. Our Responsible Gaming page also lists other organisations that can help.
TonyOddz is operated by BCI Solutions Ltd, a company registered at 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Our representative is Mr Stuart James Wrangle. If you need to get in touch, you can find our full contact details on the Contact page.
We handle personal information carefully and in line with applicable Canadian privacy standards, including PIPEDA. We only collect what's necessary, we don't sell your data to third parties, and we give you the ability to request access to or deletion of your information. The full picture is in our Privacy Policy.
Yes — and we actively encourage it. Before you start a session, decide how much time and money you're comfortable spending. Once you reach those limits, stop. It sounds simple, but it's one of the most effective things you can do to keep gaming in a healthy place. Our How to Play guide walks through this in more detail.
You can find our contact details — including our registered address and representative information — on the Contact page. We aim to respond to all enquiries within two business days.